Free Standard Shipping | 10 - 17 Business Day Estimated Delivery | 30-Day Return Window | Tracking Sent After Shipment

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FAQs

Frequently Asked Questions

What kind of lighting can I find at Quvionix?

Quvionix offers a selection of chandeliers, pendant lights, wall lights, and related lighting products.

Each product page includes the available details for that specific item, helping you compare options and choose lighting that suits your space.

Do you offer free shipping?

Yes. Quvionix provides free standard shipping within the United States.

There is no standard shipping charge added to your order.

When should I expect my order?

Our estimated delivery timeframe is 10 - 17 business days.

This includes:

  • Handling: 2 - 6 business days
  • Transit: 8 - 11 business days
  • Business Days: Monday–Friday

Our order cut-off time is 5:00 PM (GMT-5).

Delivery times are estimates, so your exact arrival date may vary.

How will I know when my order ships?

Once your order has shipped, we’ll send you an email containing a tracking link.

Simply open the link to follow your shipment after dispatch.

Changed your mind after delivery?

You may request a return within 30 days of delivery.

Start by emailing info@quvionix.com. We’ll review your request and provide the applicable return instructions if it is approved.

Please wait for approval before sending anything back.

Will I have to pay for return shipping?

For approved returns and exchanges, return shipping is free.

There is also no restocking fee.

We’ll provide the applicable shipping instructions after your request has been reviewed and approved.

Can I exchange my lighting product instead of returning it?

Yes. Exchanges are available for eligible products.

Contact info@quvionix.com within the 30-day return window, and we’ll review your exchange request and provide the next steps if approved.

What happens after my return arrives?

Once an approved return is received, it will be inspected within 1–3 business days.

After inspection and approval, your refund will be processed within 10 business days to your original payment method.

Need to cancel an order?

Cancellations are available before shipment.

If you need to cancel, email info@quvionix.com as soon as possible.

If your order has already shipped, it can no longer be cancelled. After delivery, you can request a return according to our Return & Refund Policy.

How can I pay for my order?

Quvionix accepts:

  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal Wallet
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover

All prices and transactions are in USD.